Shipping policy
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed. Once your order has been processed, it will be shipped and you will receive a confirmation email with tracking information.
Shipping Time
Estimated delivery time is typically:
5–14 business days
Shipping times may vary depending on your location and demand. Please note that delays may occasionally occur due to customs processing, holidays, or high shipping volumes.
Shipping Locations
Currently we primarily ship within the United States, Canada, Australia, and the United Kingdom. If you are located outside these countries and are interested in placing an order, please contact our support team.
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email so you can follow your package during transit.
Lost or Delayed Packages
If your order appears delayed or lost in transit, please contact us at:
Our team will work quickly to assist you.
Incorrect Address Disclaimer
Please ensure that your shipping address is entered correctly at checkout. AuraLights cannot be responsible for orders shipped to incorrectly entered addresses.
If you have any questions regarding shipping, feel free to reach out to our support team at support@auralights.shop.